Our Town Fencing "We Care Policy"
Here at Our Town Fencing we strive to supply only the best quality materials & products obtained from years of experience and that’s why we support and back our product’s with our unique “We Care Policy” this is our promise to you that when you buy a fence from Our Town Fencing you are buying materials that are made from high quality engineered materials that is free from faults and manufacturing defects and is guaranteed to with stand the test of time in the harsh Australian conditions.
The "We Care Policy" covers the following products for the period shown below:
|Colorbond®:||10 Years *||Solar Lights:||1 Year|
|Colorbond® Gates:||4 Years||Aluminium Picket:||10 Year|
|Gate Styles:||1 Year||Security Fence:||1 Year|
|Decorative Gates:||5 Years||Aluminium Horizontal Slats:||5 Year|
|Aluminium Tubular:||10 Year||Aluminium Post:||10 Years|
|Steel Tubular:||1 Year||Steel Post:||1 Year|
|Yard Mesh:||10 Years||Downee Latches & Accessories:||Lifetime *|
| Weld Mesh:
||1 Year||Powder Coating||10 Years *|
|Brackets & Fixtures:||1 Year||Temporary Fencing||1 Year|
*Products covered by separate suppliers:
All warranted time periods showing a * will carry the original manufactures or suppliers warranty as listed below.
- Colorbond® is covered by Bluescope Steel for detail please see their web site http://www.colorbond.com or a sample warranty with all terms and conditions can be viewed on the resources page of the Our Town Fencing web site. Click Here
- D&D technologies warranty can be viewed as a PDF file on our web site on the resources page. Click Here
- Powder Coating finishes carry a 10 year film integrity warranty and a 7 year colour warranty both of these can be viewed as a PDF file on our web site on the resources page. Click Here
Items Covered by the "We Care Policy":
Materials are warranted against rust, corrosion, material faults and manufacturing defects for a period as listed above in domestic applications only, when installed in accordance with the manufactures installation guide. All powder coatings will carry the powder supplier’s warranty.
Items that are not covered by the "We Care Policy":
This warranty does not cover the use of any products on or for commercial properties or projects and excludes those components supplied by other manufactures or suppliers they will only carry the suppliers warranty if any, damage caused by neglect or misuse of materials, installation of materials less than 1 kilometre from any marine environment (saltwater, pool, ocean, lake, etc), corrosion caused by faeces, soils with high acid level or chemicals eg brick cleaning acids etc. Warranty does not cover colour fading that may occur over a period of time, or colour tainting by sunscreen, faeces or other substances. Any reference to steel shall be to pre-galvanise steel fencing, gates & products. Note – Hot dipped galvanised will be noted as such. Any reference to fencing, gates, post, brackets etc will be in raw aluminium unless noted otherwise. Aluminium products will not be warranted when in contact or close proximity of quick set or rapid set concrete. Warranty for timber if any will be supplied by the manufacturer or saw mill. Gate styles will not be warranted if the construction for which they are used is greater than 920mm in width.
A regular maintenance schedule must be established and actioned at no more than 6 month intervals otherwise warranty will be null & void. Our Town Fencing recommends that products sold are washed down with warm soapy water and a soft cloth. No harsh chemical detergents or abrasive materials are to be used in any circumstances. In the case of products from other suppliers their maintenance schedule is to be followed for that product .All powder coatings shall be maintained as per the suppliers requirements found on our resources page. Click Here
Warranty claim requirements:
To claim warranty Our Town Fencing requires to be notified within 7 days of problem occurring. The original invoice must be supplied on every warranty clam . Site inspection of any problem is at the sole discretion of Our Town Fencing. If a warranty claim is approved goods must be returned to the point of purchase and is the sole responsibility of the client.
This warranty will be null and void if:
- The fence or product is removed from the original property that it was installed at as shown on invoice
- The fence or product is used for reasons other than which it has been designed
- The fence or product is subject to abuse wilful or accidental
- The fence or product is not properly installed as per manufactures installation guide
- Damage to the fence or product by an act of god, act of war, storm, hail or wind
If a warranty claim is accepted neither Our Town Fencing nor Bluescope Steel or any suppliers associated will take any responsibility for associated labour, damages or freight cost with the rectification of any affect product and is limited to the full cost of the goods only. No warranty claim will be considered while there is outstanding money owing. Warranty will only apply to the original purchaser as stated on the invoice. Our Town Fencing does not warrant the work of our referrals. This warranty does not replace or reduce any consumer rights under the relevant state laws or trade practices that may exist within the relevant state or country that it is sold.